Help Center

Creating an account is simple and free:

1. **Click "Sign Up"** on the homepage

2. **Enter your details** - name, email, and password

3. **Verify your email** - check your inbox for verification link

4. **Complete your profile** - add your location and favorite stores

5. **Start saving!** - begin comparing prices immediately

You can also sign up using your Google account for faster registration.

Welcome to MasterMarket! Here's what to do first:

1. **Set Your Location** - This helps us show relevant stores and prices

2. **Choose Your Stores** - Select up to 3 stores for comparison (Free plan)

3. **Explore Products** - Browse our catalog or search for specific items

4. **Create Your First Basket** - Add products and see price comparisons

5. **Set Up Price Alerts** - Get notified when prices drop

Pro Tip: Complete your profile to get personalized recommendations!

Shopping baskets help you compare total costs across stores:

**Creating a Basket:**

1. Search for products or browse categories

2. Click "Add to Basket" on any product

3. Adjust quantities as needed

4. View real-time price comparisons

**Managing Your Baskets:**

- **Save baskets** for future shopping trips

- **Share baskets** with family members

- **Export lists** to take shopping

- **Compare totals** across all selected stores

**Optimized View:**

- See the cheapest option for each item

- Get total savings calculations

- View optimized shopping routes

**Pro Features:**

- Unlimited saved baskets

- Advanced sharing options

- Historical price tracking

MasterMarket shows you prices from multiple stores:

**How Prices Work:**

- Prices are updated daily from various sources

- Community members submit real prices from stores

- We verify prices through multiple channels

- Prices show currency and last update time

**Price Indicators:**

- 🟢 **Green**: Lowest price among selected stores

- 🟡 **Yellow**: Mid-range price

- 🔴 **Red**: Highest price

- ⚠️ **Gray**: Not available at this store

**Price Changes:**

- ⬆️ **Up arrow**: Price increased recently

- ⬇️ **Down arrow**: Price decreased recently

- Percentage shows change amount

**Accuracy:**

- Prices are community-verified

- Report incorrect prices using the flag button

- We regularly audit price data for accuracy

Price alerts notify you when items go on sale:

**Creating Price Alerts:**

1. Find the product you want to track

2. Click the "🔔 Alert" button

3. Set your target price

4. Choose notification preferences

5. Activate the alert

**Alert Types:**

- **Price Drop**: When price goes below target

- **Back in Stock**: When unavailable items return

- **New Store**: When product becomes available at new stores

**Notification Options:**

- Email notifications (immediate or daily digest)

- Browser push notifications

- Mobile app notifications

**Managing Alerts:**

- View all alerts in your account settings

- Modify target prices anytime

- Pause or delete alerts as needed

- Track alert performance and savings

**Limits:**

- Free: 5 active alerts

- Pro: Unlimited alerts

- Business: Unlimited + advanced rules

Help keep our prices accurate by contributing:

**Submitting Prices:**

1. Take a photo of the price tag in-store

2. Use our mobile app to submit the price

3. Enter the price manually if needed

4. Add any relevant details (sale dates, conditions)

5. Submit for community verification

**Price Verification:**

- Other users can vote on price accuracy

- Verified contributors get reputation points

- Accurate submissions earn rewards

- False information is quickly flagged

**Best Practices:**

- Take clear photos of price tags

- Include product name and size clearly

- Note if it's a special offer or regular price

- Submit prices as soon as possible after seeing them

**Rewards:**

- Earn points for accurate submissions

- Unlock premium features through contributions

- Get recognition as a trusted contributor

- Access to contributor-only features

**Quality Control:**

- All prices are reviewed by the community

- Suspicious prices are flagged for review

- Repeat accurate contributors gain trust status

Personalize your account for the best experience:

**Profile Settings:**

- Update personal information

- Change password and security settings

- Manage email preferences

- Set your default location

**Store Preferences:**

- Select your favorite stores (Free: 3, Pro: All)

- Set default stores for comparisons

- Add custom store locations

- Configure store-specific settings

**Notification Preferences:**

- Choose which emails to receive

- Set notification frequency

- Configure mobile push notifications

- Manage alert settings

**Privacy Settings:**

- Control data sharing preferences

- Manage cookie settings

- Set profile visibility

- Configure data retention

**Subscription Management:**

- View current plan and usage

- Upgrade or downgrade plans

- Manage billing information

- View payment history

**Data Export:**

- Download your data

- Export shopping lists

- Get price history reports

- Access account activity logs

Our mobile app offers full functionality on-the-go:

**Key Features:**

- Complete price comparison while shopping

- Barcode scanning for quick product lookup

- Real-time price updates

- Shopping list management

- Price alert notifications

**Getting Started:**

1. Download from App Store or Google Play

2. Log in with your existing account

3. Enable location services for store finder

4. Allow notifications for price alerts

5. Start comparing prices in-store

**In-Store Shopping:**

- Scan barcodes to check prices instantly

- Compare prices across nearby stores

- Access your saved shopping lists

- Submit new prices you find

- Get directions to cheaper alternatives

**Exclusive Mobile Features:**

- Camera integration for price submissions

- GPS-based store recommendations

- Offline shopping list access

- Push notifications for deals

- Quick share with family/friends

**Troubleshooting:**

- Ensure you have the latest app version

- Check internet connectivity

- Clear app cache if experiencing issues

- Contact support for persistent problems

Quick fixes for common issues:

**Login Problems:**

- Check email and password spelling

- Try password reset if forgotten

- Clear browser cache and cookies

- Disable browser extensions temporarily

- Try incognito/private browsing mode

**Price Loading Issues:**

- Refresh the page or restart the app

- Check your internet connection

- Clear browser cache

- Update to latest app version

- Try different browser or device

**Search Not Working:**

- Check spelling of search terms

- Try broader search terms

- Clear search filters

- Refresh the page

- Contact support if persistent

**Notification Issues:**

- Check notification settings in account

- Verify email address is correct

- Check spam/junk folder

- Enable browser notifications

- Update notification preferences

**Mobile App Issues:**

- Force close and restart the app

- Check for app updates

- Restart your device

- Clear app cache/data

- Reinstall the app if necessary

**Still Having Problems?**

Contact our support team with:

- Description of the issue

- Steps you've tried

- Device/browser information

- Screenshots if helpful

Complete guide to MasterMarket subscriptions:

**Plan Overview:**

- **Free**: Basic features, 3 stores, 5 alerts

- **Pro**: All features, unlimited stores and alerts

- **Business**: Team features, API access, priority support

**Billing Details:**

- Monthly or annual billing options

- 20% discount on annual plans

- Automatic renewal unless cancelled

- Pro-rated upgrades/downgrades

**Payment Methods:**

- Major credit cards (Visa, MasterCard, Amex)

- PayPal

- Bank transfer (annual plans only)

- Student discounts available

**Managing Subscription:**

- Upgrade/downgrade anytime

- Cancel subscription anytime

- Access continues until period end

- No cancellation fees

**Billing Issues:**

- Update payment method in settings

- View billing history

- Download receipts/invoices

- Contact billing support for disputes

**Refund Policy:**

- 30-day money-back guarantee

- Pro-rated refunds for annual plans

- No questions asked within trial period

- Processing time: 3-5 business days

**Enterprise/Volume Discounts:**

Contact our sales team for:

- Team accounts (10+ users)

- Custom pricing

- Additional features

- Dedicated support